Shipping Policy

IMPORTANT ANNOUNCEMENT

Courier Service: Due to the current situation in Manipur, we have opted for Speedpost as our primary shipping method, as it provides a more reliable and consistent service for delivering to other states.

If you would like to explore other available shipping options, feel free to contact us. Please note that these options may incur higher charges compared to Speedpost.

Possible Delays: Our primary focus is to expedite the dispatch of every received order to the best of our ability. However, please note that dispatch dates may experience delays only in the event of unexpected circumstances such as curfews, protests, roadblocks, and other unforeseen events. Additionally, while we will book the parcel and provide the tracking number, dispatch may be delayed if there are transportation issues from the post office to the airport due to protests or roadblocks. After dispatch from the Imphal Head Office, further delays can occur if there are heavy rains, floods, or other natural calamities, as well as bandhs or curfews along the transit route to the delivery location.

Patience Appreciated: We kindly request your understanding and patience during these challenging times, and we ask that you proceed with orders if you are aware of potential shipping delays beyond our control.

Preparedness for Changes: We're closely monitoring and always ready to address sudden developments.

Order Assurance: Your payment is secure, and your order will be successfully delivered. However, in rare cases where we are unable to deliver due to unforeseen circumstances, we will refund the payment in accordance with our Refund Policy.

 

INTRODUCTION TO PABUNG SHIPPING POLICY

At pabung.com, we are committed to providing an exceptional shopping experience, delivering authentic Manipuri products anywhere outside Manipur.

Shipping & Packaging Charges are automatically calculated based on the total weight of the items in your cart and displayed at checkout after entering the delivery address but before making any payment. The minimum shipping and packaging charges start at 500 gm. Even if you order a 100 gm item, the charges will begin at 500 gm and increase at every 500 gm or 1 kg interval, as determined by the courier company.

Note: Shipping costs do not double with increased weight; instead, the more weight you order, the lower your shipping costs will be. You can calculate the weight of the items in your cart to manage and save on shipping costs.

To ensure that our customers receive only the freshest and best quality products, we ship directly from Manipur with the most recent packaging.

 

NATIONAL SHIPPING - (ENTIRE COUNTRY - PAN INDIA)

Shipping Charges Calculation: Shipping & Packaging charges are calculated automatically based on the total weight of the order and will be displayed at checkout after entering the shipping address but prior to making the payment.

Order Packaging and Delivery: All items will be packed and delivered in a single shipment.

Order Confirmation: Upon placing an order, a confirmation email with order details will be automatically sent to the email address provided at the time of placing the order, or for existing users, details will be sent to the email address associated with the Pabung Shopping Account. If you checkout as guest or did not provide an email, you can Contact us to get your order details.

Order Processing & Dispatch Time: All orders are typically processed and dispatched within 24-48 hours. If the scheduled dispatch date falls on a weekend or holiday, the order will be dispatched on the next working day.

Tracking & Dispatch Notifications: The tracking number will be sent to the email address associated with the Pabung Shopping Account after the order is dispatched. If an email address is not provided during order placement, or if you do not have a Pabung Shopping account, or if you checkout as a guest, you may not receive an order confirmation email or message. However, the tracking number will be sent to the WhatsApp or SMS on the phone number available in the Shipping Address.

Dimensional Weight: Dimensional weight is applied to large items or for extra protection on fragile items.

Courier Partners: Speed Post, Delhivery, Ecom Express, Xpressbees, BlueDart, Shadowfax, Amazon Shipping & more.

SHIPPING OPTIONS:

  • Standard delivery — Areas that are covered by all the major courier services.
  • Extended delivery — All India delivery, including remote regions via Speedpost (India Post) only.

Air Carrier/Cargo: The standard delivery time following dispatch is 3 to 7 days for air shipping services, such as Speed Post, Blue Dart, and similar options. For distant locations delivered via Sub-Offices, delivery can take up to 10 days or more.

Road Carrier/Cargo: The standard delivery time following dispatch is 7 to 14 days for surface delivery through other courier services that utilize road or land transportation. Delivery may take longer if the address is located in outlying districts or remote areas, especially for shipments delivered via Sub-Offices.

Note:

  • If an incorrect phone number or incorrect/inadequate address causes the shipment to be returned to the point of origin. Shipping fees are not refundable.
  • Refer to our "Cancellation, Return & Refund Policy" for information on returning, refunding, or canceling your order.

INTERNATIONAL SHIPPING (OUTSIDE INDIA)

Customs rules vary from country to country, and we must ensure that the items can be shipped before confirming the order. Additionally, we would appreciate knowing if the specific item you intend to order is permitted by the destination country.

Provide us with a list or screenshot of the items you would like to order from our website, along with the shipping address. This will allow us to review the details, and we will reach out to you accordingly.

Delivery for international orders can take anywhere from 1 to 3 weeks, with transit times varying by country. Processing and packaging times depend on the items ordered; for example, Dry fish can take up to 3-4 days for processing, and packaging may take an additional 2-3 days, totaling up to 1 week. However, if your order doesn't include any items that require processing, we will ship it earlier. We will keep you updated accordingly, and the tracking number will be provided once the parcel is dispatched.

To place your order, you can Contact us via WhatsApp, Instagram, Facebook, or E-mail.

Customs Duties and Taxes: Please note that international orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer and must be paid upon receipt of the shipment. We have no control over these charges and cannot predict their amount. Please check with your country’s customs office for more information on potential costs.

 

LOCAL DELIVERY - WITHIN GREATER IMPHAL AREA ONLY

Click Here for Local Delivery Areas List

Delivery Timeframe: Delivery within Greater Imphal Sunday to Saturday - 10:00 AM to 5:00 PM

Non-Serviceable Area Notice: Orders may be automatically cancelled, and the paid amount refunded, with or without prior notice, if the delivery area is non-serviceable. Notifications will be sent via email.

Trip Charge: Delivery charges are calculated based on a bike's carrying capacity per trip.

Order value and trip charges:

  • Rs.1 to Rs.799 - Rs.50 (per trip)
  • Rs.800 and above - Free Delivery (per trip)

Additional Charges: Extra charges may apply for fragile and/or heavy and/or large items.

Minimum Order Value: There is no minimum order amount, weight or quantity requirement.

Note:

Product prices and delivery charges are subject to change without prior notice due to unforeseen circumstances such as changes in MRP, fuel prices, transportation etc. For any queries, Contact us.