FAQs (Frequently Asked Questions)
Shipping & Delivery
Q1: Do You Deliver Outside Manipur? Can I Place an Order?
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A: Yes, we deliver orders across India through trusted courier partners. You can place your order anytime on our website or mobile app.
Pabung Shopping ⟶
Pabung Shopping ⟶
Q2: Do You Ship Internationally?
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A: Yes. Select your country using the country selector to view available products, local pricing, and estimated delivery times for your location.
On desktop, the selector is available at the top right of the page, in the footer, and again at checkout. On mobile web or the app, it's available in the menu (hamburger icon), near the bottom of the menu, or at checkout.
If your country isn't listed yet, contact us — we're expanding to new countries in phases, and in some cases we may be able to check availability and arrange your order manually.
Contact us ⟶
On desktop, the selector is available at the top right of the page, in the footer, and again at checkout. On mobile web or the app, it's available in the menu (hamburger icon), near the bottom of the menu, or at checkout.
If your country isn't listed yet, contact us — we're expanding to new countries in phases, and in some cases we may be able to check availability and arrange your order manually.
Contact us ⟶
Q3: When Will My Order Be Dispatched?
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A: All orders are processed and dispatched within 1 to 5 working days (excluding Sundays and public holidays):
Shipping policy ⟶
- Most products are dispatched within 2 working days.
- Certain food or preparation-based items may require 2 to 4 working days before dispatch.
- Preorder, backorder, or temporarily unavailable items may require up to 5 working days before dispatch, depending on availability.
Shipping policy ⟶
Q4: How Long Does Delivery Take After Dispatch?
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A: Blue Dart Air: 3–5 working days. Other couriers: 5–12 working days, depending on your delivery location. These are estimates and may vary due to destination, weather, or operational factors beyond our control.
Shipping policy ⟶
Shipping policy ⟶
Q5: How Can I Track My Order or Find My Order Details?
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A: Your order details are emailed after checkout. If you don't see the email, please check your spam folder. If you checked out as a guest, share your order number (the 4-digit number followed by #) or your full name, city, and state, and we'll retrieve your order details. Tracking information is emailed once your order has been dispatched.
Contact us ⟶
Contact us ⟶
Q6: How Are Shipping Charges Calculated?
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A: Shipping charges are calculated automatically at checkout based on your delivery location and the total weight of your order, with shipping billed in 500g slabs. Rates are not linear, so heavier orders generally cost less per gram. The exact shipping charge will be displayed before placing the order.
Shipping policy ⟶
Shipping policy ⟶
Q7: Do You Offer Free Shipping?
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A: Free shipping is available on selected products. If an item qualifies, this will be shown on the product page and it will appear as free shipping at checkout. Items with standard shipping are calculated separately by weight and destination, shown before payment.
Shipping policy ⟶
Shipping policy ⟶
Q8: Can I Edit or Cancel My Order?
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A: You can cancel free of charge within 24 hours of placing your order. If it has already been packed and scheduled for dispatch, a ₹200 cancellation fee applies before the refund is issued. Once an order has been dispatched, it cannot be cancelled or edited. Contact us as soon as possible to request a change.
Contact us ⟶ Refund policy ⟶
Contact us ⟶ Refund policy ⟶
Q9: Where Will My Order Be Delivered If I'm Not Available to Receive It?
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A: In places like army quarters, gated communities, hostels, or offices, couriers often hand parcels to the reception, security desk, or receiving room instead of the individual recipient — and delivery staff don't always call before drop-off. If your order status shows "Delivered" but you haven't received it yet, please check with your reception, security staff, landlord, neighbours, or housemates first, as someone may have collected it on your behalf. If you still can't locate it, contact us and we'll look into it with the courier.
Contact us ⟶
Contact us ⟶
Returns & Refunds
Q10: What Should I Do If I Receive a Damaged or Incorrect Item?
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A: If a damaged or incorrect item is received, contact us within 48 hours of delivery, along with video or photo proof of the item and its packaging. A replacement or refund will be arranged in accordance with the Refund Policy.
Contact us ⟶ Refund policy ⟶
Contact us ⟶ Refund policy ⟶
International Orders
Q11: Why Is the Price Different When I Select Another Country, and How Long Does International Delivery Take?
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A: Pricing is set per market and may vary by country, reflecting the cost of doing business there — similar to how many international brands price differently across regions. Shipping is calculated separately at checkout based on your destination and parcel weight, so you'll see the exact total before you pay, with no hidden charges. Estimated delivery for international orders is approximately 1–2 weeks, depending on destination and product type.
Q12: Why Are Some Products Not Available in My Country?
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A: Some products cannot be shipped internationally due to export regulations, courier restrictions, or destination-country import rules. When you select your country, only eligible products for that destination will be shown.
Payments
Q13: Which Payment Methods Do You Accept?
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A: We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and International Cards through our secure payment gateway.
Q14: Do You Offer Cash on Delivery (COD)?
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A: COD is available in select serviceable areas, depending on courier availability at your delivery location. If eligible, COD option will be available at checkout. If it isn't shown, COD isn't supported for your location.
Contact us ⟶
Contact us ⟶
Q15: Why Do I See Prices in INR (₹) Even After Selecting My Country?
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A: Prices may be shown in Indian Rupees (₹) or your country's currency for reference. However, at checkout, payment is processed in INR through our payment gateway, since Pabung Shopping operates from India. Your bank or card provider will convert the charged amount into your local currency at their exchange rate.
Trust & Support
Q16: How Can I Trust Pabung Shopping?
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A: Pabung Shopping has successfully fulfilled thousands of orders and earned verified customer reviews across our products, website, mobile app, and outlets. You can read verified customer reviews before placing your order with confidence.
Reviews from verified buyers ⟶
Reviews from verified buyers ⟶