Shipping policy
Quick Reference
| Question | Answer |
|---|---|
| When is my order dispatched? | Within 1–5 working days (most within 2 days) |
| How long does delivery take? | Blue Dart Air: 3–5 working days Other Couriers: 5–12 working days (depending on the delivery location) |
| How are shipping charges calculated? | By destination and total order weight, billed in 500g slabs — shown at checkout before payment |
| Do you ship internationally? | Yes, to select countries — approx. 1–2 weeks delivery |
Table of Contents
- Shipping Charges & Calculation
- Order Processing & Dispatch Timeline
- Delivery Timeline After Dispatch
- Fulfilment & Split Shipments
- Free Shipping – Eligible Orders Only
- Local Delivery (Greater Imphal – Selected Areas)
- Courier Partners
- Order Tracking & Delivery Responsibility
- Non-Serviceable Areas
- International Shipping
- Delivery Delays & Force Majeure
- Policy Updates
1. Shipping Charges & Calculation
Shipping charges are calculated dynamically at checkout based on:
- Delivery country
- State
- PIN code
- Total shipment weight
- Fulfilment source
- Courier availability
- Applicable promotional conditions
Shipping charges may be:
- Weight-based
- Fixed-rate
- Free Shipping (where applicable)
Weight-Based Charge Structure
- Shipping charges are calculated by total order weight, not by product price. Two orders of the same weight are charged the same shipping rate for a given delivery location, regardless of what's inside.
- Weight is billed in 500g slabs. Your order's total weight is rounded up to the nearest slab, and the rate for that slab applies.
- Shipping rates also vary by delivery distance and destination, as reflected in the checkout calculation.
- Rates do not increase proportionally with weight — the cost per gram is lower at higher slabs, so heavier orders are more cost-effective per gram than lighter ones.
- Exact shipping charges for your order are calculated and displayed at checkout based on delivery location and total weight.
Shipping rates are displayed after entering the delivery location details and before payment confirmation.
The checkout summary reflects the final and binding shipping charge applicable to the order.
2. Order Processing & Dispatch Timeline
All orders are processed and dispatched within 1 to 5 working days (excluding Sundays and public holidays).
- Most products are dispatched within 2 working days.
- Certain food or preparation-based items may require 2 to 4 working days before dispatch.
- Preorder, backorder, or temporarily unavailable items may require up to 5 working days before dispatch, depending on availability.
Processing timelines may vary depending on product type and fulfilment source.
3. Delivery Timeline After Dispatch
Estimated delivery timelines after dispatch are as follows:
- Air Shipping: 3–5 working days (remote areas may take longer)
- Surface Shipping: 7–12 working days depending on destination
Delivery timelines are indicative estimates only and may vary depending on destination, courier routing, serviceability, operational workload, weather conditions, transport availability, security conditions, government restrictions, and other external factors beyond reasonable control.
Orders may be delivered earlier or later than the estimated timeframe.
Delivery timelines displayed at checkout, during shipping selection, or elsewhere on the website are estimated timelines only and do not constitute guaranteed delivery commitments.
4. Fulfilment & Split Shipments
Orders may be shipped from:
- Our own warehouse, or
- Approved partner warehouses authorised to fulfil orders on our behalf.
If an order contains items stored at different locations, the order may be divided into multiple shipments.
In such cases:
- Customers may receive separate packages.
- Each shipment may have its own tracking number.
- Delivery timelines may vary for each package depending on its dispatch location.
Shipping charges (if applicable) are calculated accordingly and clearly displayed at checkout before payment.
5. Free Shipping – Eligible Orders Only
Free shipping may be offered on selected products, categories, or promotional campaigns.
Where free shipping applies:
- Shipping charges are included in the product price or displayed as ₹0 at checkout.
- Eligibility is determined automatically at checkout based on product type, fulfilment source, delivery location, order composition, and operational feasibility.
Orders not eligible for free shipping are subject to standard shipping charges calculated at checkout.
6. Local Delivery (Greater Imphal – Selected Areas)
Local delivery may be available for selected areas within Greater Imphal.
If eligible, the Local Delivery option will automatically appear at checkout based on delivery location and order composition.
Local Delivery Charges:
- Orders below ₹800 – ₹80 per delivery
- Orders ₹800 and above – Free local delivery
Local deliveries are typically completed within 2 working days (Monday to Saturday) between 12:00 PM and 7:00 PM.
If an order contains items fulfilled from multiple locations, local delivery may not be available and standard courier shipping options may apply.
7. Courier Partners
Courier services are selected based on delivery location, service availability, and operational feasibility.
Shipping partners may include Speed Post, Delhivery, Ecom Express, Xpressbees, BlueDart, Shadowfax, Amazon Shipping, and other available courier services.
Customers are responsible for selecting a shipping option suitable for their delivery location. Courier availability, serviceability, and delivery timelines may vary depending on the destination and operational conditions.
If a customer requests a specific courier service, the request will be processed subject to availability.
Where the shipping charges already paid are sufficient to cover the requested courier service, no additional charges will apply.
If the requested courier requires higher shipping charges, the customer may be informed before dispatch.
Alternative Courier Arrangement
If a customer selects Blue Dart Air Shipping at checkout but Blue Dart subsequently determines that the destination is non-serviceable, declines the shipment, or is otherwise unable to accept the shipment during the booking process, Pabung Shopping may dispatch the order through another available courier service offering a comparable level of service, without prior notice where operationally necessary.
As Blue Dart Air Shipping is an optional premium shipping service selected by the customer, the additional amount paid for this service may not be refundable where operational costs have already been incurred in preparing, processing, coordinating, and attempting to arrange shipment through Blue Dart.
Customers are advised to select Blue Dart Air Shipping only if Blue Dart service is available for their delivery location. Where no suitable alternative courier service is available, Pabung Shopping reserves the right to delay dispatch, cancel the order, or contact the customer to discuss available shipping options.
8. Order Tracking & Delivery Responsibility
Customers receive an order confirmation email after successful checkout.
Tracking details are shared via email once the order is shipped.
After dispatch, shipment movement and delivery scheduling are managed by the respective courier partner. While we assist in coordinating delivery-related concerns, transit timelines and final delivery scheduling are governed by the courier.
Customers are responsible for providing accurate and complete delivery address and contact information. Incorrect or incomplete details may result in delivery failure, delays, return-to-origin (RTO), or additional charges, which may be deducted where applicable.
For cancellation terms and other return-related matters, please refer to our Cancellation, Return & Refund Policy.
9. Non-Serviceable Areas
Orders may be cancelled and refunded if the delivery location is deemed non-serviceable by our courier or fulfilment network, with or without prior notice.
Customers will be notified where applicable, typically via email.
10. International Shipping
International shipping is available to select countries, subject to product eligibility and regulatory restrictions.
Product Eligibility
Not all products are eligible for international shipping. Availability may vary due to export regulations, courier limitations, supplier restrictions, or destination country regulations.
Only products available for a selected country will be visible and purchasable for that destination.
Customer Responsibility for Import Compliance
Customers are solely responsible for ensuring that the products they order are legally permitted to be imported into the destination country. Where required by the destination country's laws or authorities, customers are responsible for obtaining any import permits, licences, quarantine approvals, biosecurity clearances, or other governmental authorisations before placing an order.
Pabung Shopping does not guarantee that any product will be approved for import by the destination country's customs, biosecurity, quarantine, or other regulatory authorities.
Delivery Timeline
Estimated delivery timeline for international orders is approximately 1–2 weeks, depending on destination and product type.
Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, clearance fees, or other charges imposed by the destination country.
Such charges are the sole responsibility of the customer and are not included in the product price or shipping charges. Any customs duties, import taxes, or clearance fees paid by the customer are non-refundable, as these are collected by the destination country's authorities and not by Pabung Shopping.
Customs clearance requirements and any delays caused by customs authorities are beyond our control.
Customs Inspection of Parcels
International parcels may be opened, inspected, or resealed by customs or import authorities in the destination country prior to delivery. This is outside our control and does not indicate any issue with your order.
Customs Refusal, Seizure & Destruction
International shipments remain subject to inspection and regulatory decisions by customs, quarantine, biosecurity, and other competent authorities in the destination country.
Such authorities may delay, hold, inspect, open, reseal, reject, confiscate, seize, destroy, dispose of, or return shipments in accordance with applicable laws and regulations.
These actions are entirely outside the control of Pabung Shopping. Pabung Shopping shall not be liable for delays, non-delivery, confiscation, destruction, disposal, or any resulting loss arising from decisions or actions taken by such authorities.
Failure to Complete Import Formalities
Customers are responsible for responding to customs communications, submitting requested documentation, obtaining any required approvals, and paying applicable customs duties, taxes, quarantine charges, inspection fees, storage charges, clearance fees, or other government-imposed charges within the required timeframes.
Where a shipment is delayed, abandoned, returned, confiscated, destroyed, or otherwise affected because the customer fails to complete the required import formalities, Pabung Shopping shall not be responsible for any resulting loss or expense.
International Cancellations & Returns
As with domestic orders, international orders cannot be cancelled once dispatched (see Section 8 and our Cancellation, Return & Refund Policy for cancellation terms).
Due to cross-border shipping regulations and customs procedures, returns or exchanges for international orders may not be accepted unless the product is confirmed to be damaged or incorrect in accordance with our Cancellation, Return & Refund Policy.
11. Delivery Delays & Force Majeure
Shipping timelines may be affected by events beyond our reasonable control — such as natural disasters, civil disturbances, transport disruptions, government restrictions, or courier operational issues — which may delay dispatch or delivery.
If fulfilment becomes impossible due to such circumstances, refund processing will be handled in accordance with our Cancellation, Return & Refund Policy, which sets out the full list of force majeure events and their effect on refunds.
12. Policy Updates
Shipping charges and delivery conditions may change due to operational costs, fuel price fluctuations, transportation fees, or regulatory updates. Any applicable charges will be reflected at checkout before payment confirmation.
Pabung Shopping reserves the right to modify or update this Shipping Policy at any time.
The policy applicable at the time of order placement shall govern that transaction.