Shipping Policy

IMPORTANT ANNOUNCEMENT

  • All orders are dispatched in scheduled batches, either once or twice a week, based on the prevailing situation in Manipur.
  • Transit Time: After dispatched, estimated delivery ranges from 3-7 days in urban areas, up to 10 days in more distant locations.
  • Dispatch Notifications: You'll receive email notification along with the tracking number upon dispatch.
  • Courier Service: Only Speedpost (India Post) is currently operational in Manipur for shipping due to blockade/roadblock in highways.
  • Possible Delays: Dispatch dates might be delayed in the event of unexpected circumstances like curfews, protests, roadblocks, etc.
  • Efficient Dispatch: Our primary focus is to expedite the dispatch of every received order to the best of our ability.
  • Order Assurance: Your payment is secure, and your order will be successfully delivered.
  • Patience Appreciated: We kindly request your understanding and patience during these challenging times, and we ask that you proceed with orders if you are aware of potential shipping delays beyond our control.
  • Preparedness for Changes: We're closely monitoring and always ready to address sudden developments.

     

    INTRODUCTION TO PABUNG SHIPPING POLICY: 

          At pabung.com, we strive to deliver an outstanding shopping experience by shipping authentic Manipur products anywhere outside Manipur.

          Our shipping charge is based on a weight-based pricing system, where the shipping fee is calculated according to the total weight of the order and increases in 500 gm or 1000 gm intervals as determined by the courier company, shipping charges do not increase proportionately with weight.

          To ensure that our customers receive only the freshest and best quality products, we ship directly from Manipur with the most recent packaging.

     

    NATIONAL SHIPPING - (ENTIRE COUNTRY - PAN INDIA)

    • Shipping Charges Calculation: Shipping & packaging charges are auto-calculated based on the total weight of the order and will be displayed at checkout prior to making the payment.
    • Order Packaging and Delivery: All items will be packed and delivered in a single shipment.
    • Order Processing & Dispatch Time: All orders are typically processed and dispatched within 24-48 hours. If the scheduled dispatch date falls on a weekend or holiday, the order will be dispatched on the next working day.
    • Tracking Number Notification: Upon dispatch of the order, the courier's tracking number and link will be sent via email. Additionally, tracking information will also be available in "My Orders" and can be checked by logging into the Pabung account after the tracking number is updated for the order.
    • Dimensional Weight: Dimensional weight is applied to large items or for extra protection on fragile items.
    • Courier Partners: Speed Post, Delhivery, Ecom Express, Xpressbees, BlueDart, Shadowfax, Amazon Shipping & more.

    SHIPPING OPTIONS:

    1. Standard delivery — Areas that are covered by all the major courier services.
    2. Extended delivery — All India delivery, including remote regions via Speedpost (India Post) only.
    • Air Carrier/Cargo: The standard delivery time following dispatch is 3 to 7 days for air shipping services, such as Speed Post, Blue Dart, and similar options.
    • Road Carrier/Cargo: The standard delivery time following dispatch is 7 to 14 days for surface delivery through other courier services that utilize road or land transportation.
    • Delivery timeframes for outlying districts or remote areas can vary and may take longer depending on the specific region.


    Note:

    • If an incorrect phone number or incorrect/inadequate address causes the shipment to be returned to the point of origin. Shipping fees are not refundable.
    • Refer to our "Cancellation, Return & Refund Policy" for information on returning, refunding, or canceling your order.

     

    INTERNATIONAL SHIPPING (OUTSIDE INDIA):

    • Customs rules vary from country to country. We must ensure that items can be shipped before confirming the order.
    • Provide us with a list or screenshot of the items you would like to order from our website, along with the shipping address. This will allow us to review the details, and we will reach out to you accordingly.
    • Additionally, we would like to know if the specific item you intend to order has been sent to the destination country by friends or family in the past. This information will assist us in determining whether the items can be shipped without the need for additional checks.
    • To place your order, you can contact us via WhatsApp, Instagram, Facebook, or E-mail.

     

    LOCAL DELIVERY - WITHIN GREATER IMPHAL AREA ONLY

    • Click Here for Local Delivery Areas List ⟶
    • Delivery Timeframe: Delivery within Greater Imphal Sunday to Saturday - 10:00 AM to 5:00 PM
    • Non-Serviceable Area Notice: Orders may be automatically cancelled, and the paid amount refunded, with or without prior notice, if the delivery area is non-serviceable. Notifications will be sent via email.
    • Trip Charge: Delivery charges are calculated based on a bike's carrying capacity per trip.
    • Order value and trip charges:
           - Rs.1 to Rs.799 - Rs.50 (per trip)
           - Rs.800 and above - Free Delivery (per trip)
    • Additional Charges: Extra charges may apply for fragile and/or heavy and/or large items.
    • Minimum Order Value: There is no minimum order amount, weight or quantity requirement.

    Local delivery may be delayed due on unforeseen events such as strikes or heavy rain etc. 

     

    Note: Products Prices and delivery charges are subject to change without prior notice due to unforeseen circumstances such as changes in MRP, fuel prices, transportation etc. For any queries, Contact us.