Shipping Policy

National Shipping (Pan-India)

Shipping Charges & Packaging

  • Shipping costs are automatically calculated based on the total weight of items at checkout and displayed after entering the delivery address, before payment.
  • The minimum charge applies for up to 500g, and rates increase at 500g or 1 kg intervals, as per courier policies.
  • Bulk orders benefit from reduced per-unit shipping costs.
  • Shipping costs do not double with increased weight—the more you order, the lower the per-unit shipping cost.
  • Orders are processed and dispatched within 2 working days (excluding weekends and holidays).
  • Items requiring additional processing, as well as preorder or backorder items (including currently out-of-stock products), are dispatched within 3 to 5 working days.
    • For example, dry fish requires 2 to 4 days for processing and ships only after processing is complete.

    Delivery Timelines After Dispatch

    • Air Shipping:
      • BlueDart Air & Other Air Services: Estimated 3-5 days for delivery.
      • Speed Post: Estimated 3-7 working days for cities, but delivery to remote locations can take 10 to 14 days.
    • Surface Shipping (Road Transport): Estimated 5-14 days, depending on the delivery location.

    Courier Partners & Selection

    • We will use the most suitable courier service based on the delivery destination.
    • By default, most orders are shipped via Speedpost for reliable and affordable delivery.
    • If a customer has a preferred courier service, they may leave a note at checkout.
    • If a customer requests faster shipping (e.g., BlueDart Air), extra charges may apply as their rates are higher than standard shipping.
    • We will communicate via phone or WhatsApp regarding additional charges and confirmation before proceeding with the order.

    Shipping partners include Speed Post, Delhivery, Ecom Express, Xpressbees, BlueDart, Shadowfax, Amazon Shipping, and more.

    Order Processing & Tracking

    • Customers automatically receive order confirmation via email after checkout.
    • Once the order is dispatched, the tracking number is shared via email or WhatsApp (if provided).
    • If a phone number or address is incorrect, causing the shipment to be returned, shipping fees and applicable charges will be deducted.

    For more details, refer to our Cancellation, Return & Refund Policy.

    International Shipping

    • Customs regulations vary by country, and certain products may not be eligible for export.
    • Estimated delivery time: 1-3 weeks, depending on the destination and product type.
    • Customs duties and taxes are the responsibility of the buyer.
    • Placing an International Order:
      • Customers can Contact us with a list of items and the delivery address to confirm eligibility, as well as shipping and packaging charges, before finalizing the order.
      • If the destination country is available on our website, customers may also place their order directly online.

    Local Delivery

    • Delivery Timeframe: Deliveries are made Monday to Saturday between 12:00 PM and 7:00 PM.
    • Service Areas: Check the Local Delivery Areas List for availability.
    • Delivery Charges:
      • Greater Imphal:
        • Orders below ₹800 – ₹50 per trip.
        • Orders ₹800 and above – Free delivery.
      • Other areas: Contact us to check availability and charges.
    • Additional Charges: Extra charges may apply for fragile, heavy, or large items.
    • Non-Serviceable Areas: Orders to non-serviceable areas may be automatically canceled and refunded with or without prior notice. Customers will be notified via email or WhatsApp if applicable.
    • Minimum Order Value: There is no minimum order requirement.

    Unforeseen Events Shipping Policy

    This policy applies only in cases of unforeseen events that disrupt regular shipping operations. These may include natural disasters, civil unrest, road blockades, or other unexpected situations affecting logistics.

    Courier Service

    If unforeseen events occur in Manipur, we will use Speed Post Air as our primary shipping method to ensure reliable service.

    Alternative Courier Options:

    • Customers may request BlueDart Air or other air shipping services.
    • If an alternative courier is preferred, customers can leave a note at checkout or contact us directly.
    • Additional charges may apply for courier services other than Speed Post. We will inform customers about available options and any extra fees before proceeding with the shipment.

    Possible Delays

    We are committed to dispatching orders as quickly as possible. However, delays in dispatch may occur due to:

    • Curfews, protests, roadblocks, or other disruptions in the Imphal area.
    • Transportation issues affecting parcel movement from post offices to airports.
    • Severe weather conditions such as heavy rains or floods impacting transit routes.

    While we will book the parcel and provide a tracking number, delays beyond our control may occur due to courier logistics.

    Patience Appreciated

    We request customers to place orders with an understanding of potential delays caused by unforeseen circumstances beyond our control.

    Order Assurance

    Customer payments are secure, and all orders will be delivered.
    In rare cases where delivery is completely unfeasible due to ongoing disruptions, a refund will be processed in accordance with our Refund Policy.

    Policy Updates & Adjustments

    Shipping charges and delivery fees are subject to change due to fluctuations in operational costs, fuel prices, transportation fees, or regulatory changes. Any adjustments will be reflected at checkout.

    For any queries, please Contact Us.