Cancellation, Return & Refund Policy

Cancellation Policy:

  • You may cancel your order within 24 hours of placement for a full refund. Alternatively, if your order has not been packed when you request cancellation, you will also be eligible for a full refund.
  • If you cancel your order after it has been packed and scheduled for shipping but before dispatch, a cancellation fee of ₹200 will be deducted, and the remaining amount will be refunded.
  • If you cancel your order after it has been dispatched or if the shipment is returned due to inaccurate or incomplete address or contact details, the shipping charges are non-refundable.
  • For the safety of our customers, if we receive a returned product in damaged or poor condition, the applicable amount for the damaged item(s) will be deducted. Damaged products are discarded and cannot be resold to other customers.
  • Once the returned package reaches our facility, if there is any deduction, we will provide an explanation and initiate a refund for the remaining amount.
  • Contact us anytime for cancellations after order placement.

(We charge a cancellation fee because we ensure that all orders are collected, packed, and prepared for dispatch in the next available slot. Once an order reaches our packaging partner's facility, it is prioritized for the next shipment. Therefore, a cancellation fee applies if you choose to cancel your order after it has been packed and scheduled for shipping.)

Refund Policy for Non-Delivery and Lost Shipments:

  • We strive to ensure prompt and efficient delivery of your orders. If you experience any issues with your delivery, please notify us within 20 days from the dispatch date.
  • We cannot accept non-delivery reports or provide compensation for missing, lost, or damaged shipments beyond 20 days from the dispatch date.
  • We strongly encourage you to report any issues promptly so we can resolve them in a timely and satisfactory manner.

(This 20-day timeframe for claims is essential due to operational reasons. For example, if an order is returned to origin (RTO) and reaches the courier's facility but is not delivered to us, we must initiate an inquiry to retrieve the package. Without timely notice of non-delivery, we may remain unaware of the return, risking loss or damage to the package. Your prompt communication helps prevent such circumstances.)

Return, Exchange, Replacement Policy:

  • We only accept returns or facilitate exchanges and replacements for products that are damaged upon delivery or have manufacturing defects.
  • Other requests for returns, exchanges, or replacements will not be entertained.

Non-Delivery or Non-Serviceable Areas Cancellation Policy:

  • Orders may be automatically canceled and the paid amount refunded, with or without prior notice, if the delivery area is non-serviceable. Notifications will be sent via email.

Refund Timeline:

The estimated timeline for the refund amount to be credited to your account varies based on the payment method used for the original transaction:

  • Online Payment via Credit / Debit Cards: 3-5 business days
  • Net Banking: 7-10 business days
  • UPI: 5-7 business days
  • Paytm & other E-wallets: 1-2 business days
  • NEFT (Bank Refund): 5-7 business days
  • These estimates are subject to the policies of your financial institution.

For inquiries or assistance, please Contact us.